Essences not delivered!!!!

Discussion in 'Bugs, Hackers & Feature Requests' started by ajayrv, Jun 1, 2016.

  1. ajayrv

    ajayrv Junior poster

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    So last night I pulled the trigger and bought the limited time 49.99
    I was able to summon two 5 nat star, 1 was water and 1 was fire.. It also asked me on each summon to buy the essences for awakening. WHICH I DID! And guess what! It never got delivered!! UGGGHHHH! Com2us is not responding and that's 600 crystals total :(
    Anyone experienced this issue ??
     
  2. freesafety

    freesafety Moderator Staff Member

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    have you tried refreshing your gift box? or restarting your device?
     
  3. ajayrv

    ajayrv Junior poster

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    Yes, did all that already :(
     
  4. freesafety

    freesafety Moderator Staff Member

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    you have? and com2us wont respond? how did you contact them? did you go through hive or the support email?
     
  5. ajayrv

    ajayrv Junior poster

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    Both from Hive and support email... It's saying "Received" that's it
     
  6. 44K

    44K Dragon Narwhal Staff Member

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    As much as we would like to help you were are just a fan forums, not official ones and have no affiliations with HIVE or Com2Us so you already did what I wanted to suggest and that is contact customer support, best of luck to getting your essences.
     
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  7. freesafety

    freesafety Moderator Staff Member

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    if i remember correctly there is a com2us email and hive support, try both, thats all that you can do though, i dont have the com2us support email memorized, but its on the hive thing i think
     
  8. ajayrv

    ajayrv Junior poster

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    Com2us/Hive still haven't responded.. LOL! Unbelievable!
     
  9. freesafety

    freesafety Moderator Staff Member

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    wow! this is ridiculous
     
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  10. TotalFury

    TotalFury Moderator Staff Member

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    Which 2 nat 5s did you get ?
     
  11. ajayrv

    ajayrv Junior poster

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    Fairy King and Monkey Warrior
     
  12. TotalFury

    TotalFury Moderator Staff Member

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    Wow nice pulls :)
     
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  13. ajayrv

    ajayrv Junior poster

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    Thanks! I hope I can pull a wind with AOE... and I'm set lol!
     
  14. xCloudyx~VT

    xCloudyx~VT Junior poster

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    the essence pack kinda isnt worth the amount of essence they are giving i bought 1 for my AA n realised that i probably need 3 packs for the high essence ~
     
  15. freesafety

    freesafety Moderator Staff Member

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    Did your essence ever get delivered?
     
  16. ajayrv

    ajayrv Junior poster

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    Hahaha yeah, they clarified. It was actually a mistake of mine lols
     
  17. freesafety

    freesafety Moderator Staff Member

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    Oh, really? What went wrong so I don't do it?
     
  18. ajayrv

    ajayrv Junior poster

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    Don't do it.. Not worth it..
    I read it wrong.. It only gives you a few essences.. Basically you still need to farm..
     
  19. freesafety

    freesafety Moderator Staff Member

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    Alright, im just 12 magic highs away from awakening zaiross, and I'm tired of farming and getting nothing, so if it's worth it I was gonna buy, but if it's not nvm
     
  20. ajayrv

    ajayrv Junior poster

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    Im pretty sure. Those awaking essence for 300 crystals are all fire essences lol.
    Do B7 for high essences.. That's where I usually do mine..
     

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